SHOP POLICY
Payment
We accept PayPal for worldwide orders.
Offline payments are also accepted for customers in PRC/Hong Kong/Taiwan. Customers choosing this payment method during checkout will be contacted shortly for relevant details.
Payment should be made within 72 hours upon confirmation of order. Any order which remain unpaid after the payment deadline will be cancelled without further notice.
Customs and Import Taxes
Customers are responsible for any customs and import taxes/fees that may apply. We are not responsible for delays due to customs.
Shipping and Returns
Shipping
Items will normally be shipped within 5 working days upon receipt of payment, unless otherwise specified/notified by us.
International orders will normally be shipped by standard airmail or small packets, as appropriate. No tracking number will be provided.
Customers may request for upgrade of shipment at their own cost. Please contact us to get a quote.
Returns
Since all our items are unique and 100% handmade, we do not accept returns unless the items are defective.
In case of returns:
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contact us within 3 days of delivery
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ship item(s) back within 14 days of delivery
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customers are responsible for return shipping costs.
If the item is not returned in its original condition, the customer is responsible for any loss in value.
We reserve the right to decide whether a return is accepted and whether a refund would be made in accordance with the condition of the item.
Data Privacy
CaCa Crafts assures all our customers that their right to privacy will be protected. Any personal details will not be disclosed, sold or rented to any individual or entity. All information we collect when a customer place an order, is used for the sole purpose of processing orders correctly. Your payment/account details are processed securely through PayPal. We do not collect or record any credit card details you may provide when purchasing products from our website.
Data retention. We will maintain customers' order information for our records unless and until you ask us to delete this information.